Online service

Find out how to register to use online service and understand what tasks you'll be able to do based on your scheme type. We'll also share what level of access your employees will have to online service.

How to register

If you have an auto enrolment scheme, login details will be provided by your Implementation Manager.

For non auto enrolment schemes please contact our Web Support team on 0345 60 50 401 or email websupport@royallondon.com.

What you can do

Click on your scheme type below to find out what you can do online.

Retirement Solutions* - all schemes
  • View group scheme details
  • Make basic changes to the scheme
  • Payment processing
  • Change payment levels
  • Notification of leavers
  • Add new entrants
  • Noticeboard
  • View employee plan fund value with split of funds they are invested in
  • View fund factsheets and performance information
  • View employee plan transfer value
  • View employee plan death claim value
  • Change employee plan details
  • Produce estimated retirement income quotes including "what if" scenarios
  • View employee plan transaction history
  • View employee plan premium history
  • Print a plan summary for employee plan
Talisman GPS – group personal pension schemes*
  • View group scheme details
  • Payment processing
  • Notification of leavers
  • Noticeboard
  • View employee plan fund value with split of funds they are invested in
  • View fund factsheets and performance information
  • View employee plan transfer value
  • View employee plan death claim value
  • Produce estimated retirement income quotes including "what if" scenarios
  • View employee plan transaction history
  • View employee plan premium history
  • Print a plan summary for employee plan

*If you have a Talisman EPP, Talisman98 EPP or Crest pension scheme, you won't have access to online service.

The noticeboard facility available to you can help you keep track of any changes an employee makes to their plan, for example address, so that your records can also be updated if required.

Employee access

Your employees will also have access to online service and depending on your scheme type and level of access given, they can:

  • View plan details
  • View fund value with split of funds invested in
  • View fund factsheets and performance information
  • Change policy details
  • Produce estimated retirement income quotes including "what if" scenarios
  • View transaction history
  • View premium history
  • Print a plan summary
  • Switch the funds invested in