At Royal London, we believe that great service isn’t just about effective technology - it’s also about friendly and knowledgeable people. We pride ourselves on working closely with you to become a trusted partner.
What to expect
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Industry rated 5-star service
Advisers have rated our workplace pension 5-star*, reflecting our commitment to excellence and reliability.
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Online service
Easily manage your scheme with our efficient online service.
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Trusted ongoing support
Once you're up and running, your dedicated servicing team is on hand to help.
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Dedicated implementation manager
Get personalised support and full training while we get you set up.
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Tailored training
Full training for you and your team so you can confidently use our online service.
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At retirement support
We provide guidance and support as your employees approach retirement, helping them understand their options.
*Corporate Adviser Provider Service Rating 2024
Video Transcript
Royal London were integral to our change here within HDI. So we really took this opportunity to look at who was supplying our pensions. We obviously went to market and Royal London really offered us the best. We were looking for engagement from them. We were looking for financial education for our colleagues. We were looking for streamlined processes. We needed guidance and that’s where the dedicated implementation manager Sarah, she was absolutely brilliant.
We were looking for a provider who’d be able to potentially match our values of ownership, togetherness, performance. It was really, really important to us that we had full engagement from Royal London and also transparency on a level that our employees could understand. And actually on launch day, Royal London made sure that they came into our offices, had lots of time available to our colleagues who may have had any number of questions. It really was communicated at every level. As a mutual Royal London is owned by their customers, and along with their ProfitShare which I think is a great bonus to any colleague that would go into a Royal London pension scheme. If any other employer is a little bit hesitant about wanting to change providers, you don’t have to worry about it. No problems whatsoever, because the support and dedication and the implementation team that Royal London have and can offer you- they’ll just take you by the hand and it’s absolutely fine. And I can’t wait to see how this partnership will turn out.
Our people
Whether you're setting up your first pension scheme or you’ve been up and running for a while, you’ll have the added comfort of dealing with real people from day one. And that support doesn’t go away.
Our dedicated team of experts will focus on providing an excellent standard of service, making sure everything is set up, and running smoothly from the day your scheme starts.
Employer testimonial: Hear one employer's experience of moving their pension scheme to Royal London and the support they received.
Implementation manager
Your implementation manager will oversee the setup process, providing personal support and guidance at each stage. They'll also make sure you and your team are fully trained on our online service - making sure you're confident using it.
When you're ready, they'll work with our transfer team to move pension savings carefully and promptly into your new scheme.
Dedicated servicing team
Your dedicated servicing team are on hand to keep you on track from day one. They'll be there as and when you need them, helping you stay on top of your employer duties.
Transfer team
You might decide to support your employees in transferring their existing pension savings into their new plan with us. Our transfer team will work with you and your adviser to make this process easy for them, keeping you updated throughout. They'll also answer any questions from your employees.
Retirement team
As an employee approaches retirement, we'll support them in understanding their options. Our retirement team will talk employees through their retirement packs and how they might be able to access their money.
If an employee decides to access their savings using Income Release, our income drawdown option, our team will walk them through their choices and discuss any risk involved.
Account management and support
Every scheme has a dedicated implementation manager and a servicing team to help with employer onboarding. Offering help and guidance through training on our systems to help with the set up and running of your scheme.
Sometimes, we're also able to offer a bit more. Our handpicked team of specialists may be able to offer help at a strategic level, helping you to flex and scale to meet your developing needs.
Client relationship manager
Our dedicated client relationship managers work with all areas of the business to ensure the smooth running of your scheme. From implementation to ongoing management, they'll work in partnership your business understand the needs of you and your employees.
Communication specialists
Our dedicated communications specialists can work with you to develop bespoke communications and plans that can help you engage your employees. They'll work with you to create tailored communication strategies designed to meet your employee engagement objectives and support your employees to build their financial resilience.