Delivering five star service

We believe you and your employees deserve outstanding service from day one.

That's why our five star service is a mix of dedicated, experienced people and digital technology which helps make setting up, switching, or managing a scheme, as simple as possible for you.

Our industry recognised ratings

We’re proud to have received five stars for service 3 years in a row at the Corporate Adviser Awards - the only group pension provider to achieve this.

We've also been rated five stars for our pensions service at the Financial Adviser Service Awards for 14 years running - so you can be sure you and your employees are in safe hands.

Dedicated contacts

You'll have a dedicated implementation manager who'll take ownership and accountability for setting up your scheme.

You can rely on them to give you personal support and guidance, and they'll give you and your team full training on our online service.

They'll also work with our transfer team to ensure any savings moving over to us are done carefully and as timely as possible.

Once your scheme's up and running you'll have a dedicated scheme owner who'll support you as and when you need them. They'll keep a close eye on your scheme to ensure everything stays on track, and if they do spot anything that needs attention, they'll contact you straight away.

Our retirement team will be on hand to help your employees understand the information they receive in their retirement packs, and what their options are.

If any of your employees decide to start taking money from their plan, and move into drawdown using our Income Release facility, our retirement team will then walk them through their choices and discuss what's involved, including any risks.

Digital technology

With our online service, you can manage your pension scheme easily and efficiently. It's designed to reduce the time you spend administering your scheme, and help you keep on top of your employer duties by notifying you of upcoming tasks and responsibilities.

Employees can access pension information through their employee hub or check their pension regularly through our mobile app.

Our online financial wellbeing service gives employees access to free financial education and guidance. This personalised experience is designed to help them take greater control of their financial future by helping them build their financial resilience, and understand when they could benefit from professional financial advice.

Find out more

For more information on the service you’ll receive from a Royal London pension speak to your adviser.