Delivering great service

When it comes to service, we think you deserve the royal treatment. We put people at the heart of everything we do – and underpin our personal service with technology.

Whether you’re setting up your first pension scheme or you’ve been up and running for a while, you’ll have the added comfort of dealing with real people from day one, and that support doesn’t go away.

Our people

Getting you set up right, first time

We’ll appoint you a dedicated implementation manager to make setting up or moving a scheme easy.  From day one they’ll be your knight in shining armour, guiding you through our 5 step implementation process each step of the way.

Ongoing personal support

The human touch doesn’t stop once your scheme is set up. Your implementation manager will introduce you to our dedicated servicing team. They're just a phone call away if you need them as you run your scheme.


Tools and technology

Everything we do is underpinned by technology to make things easier.
Our employer online service has a wide range of useful tools and features to help you run your scheme. It’ll help you:

  • Keep your scheme admin up to date
  • Produce your statutory communications
  • Keep you on track with your employer duties
  • Provide an immediate re-enrolment service including statutory communications for active members when moving an existing scheme to us.

Your scheme members get a taste of technology too. They’ll have access to their own pension scheme website and can log in to keep tabs on their savings, when it suits them.

Find out more

For more information on the service you’ll receive from a Royal London pension, speak to your adviser.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.