Delivering standout service

Your workplace pension is a valuable benefit for your employees and a significant investment for your business - so you’ll be looking for an outstanding service experience.

We choose to focus on service because we understand the way we look after your scheme is a reflection of the choice you’ve made for your employees’ pensions. And we know your employees will want a pension provider who’ll be there for them at key moments of truth.


Seeing the value in outstanding service
When it comes to service, we know you’re looking for an outstanding experience for your clients. But what does outstanding service look like?
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We believe the key to outstanding service is aligning our people and technology to the needs of you and your employees.

Our people

Whether you’re setting up your first pension scheme or you’ve been up and running for a while, you’ll have the added comfort of dealing with real people from day one.

We’ll give you a dedicated implementation manager, who knows our workplace pension inside out. They’ll provide personal support and guidance and make setting up or moving a scheme easy, so you can be confident you’re in safe hands.

Once your scheme is up and running, you’ll be introduced to your dedicated scheme owner who’ll check in regularly with your, at a time that suits, to help your stay on track.

They’re just a phone call away whenever you need them.

Our smart technology

We firmly believe that people provide the best support, but they need great technology behind them. That’s why we have our employer online dashboard to help you run your scheme.

It’s easy to use, has a wide range of useful tools, and gives you access to everything you need to help you stay on top of your employer duties.

And of course, your implementation manager will provide full training and support so that you feel reassured you’re equipped to stay on track.

Your employees get a taste of technology too. They’ll have access to their pension scheme website and can log in to keep tabs on their savings with our mobile app whenever it suits them.

When it comes to your pension savings it's good to know you're on track for the retirement you want.

Our mobile app can make it easier to check in with your pension that little bit more often.

We've made it easy to keep track of your pension whenever you like.

You can see what's being paid into your plan, where it's invested and how it's performing, and what it could be worth in the future.

As a mutual we aim to reward our members when we do well, we call this profit share.

We'll let you know about any profit share awards we make using the app.

We're continuing to make our app easier for you to use.

We've already updated the app so you can track any income you're taking through drawdown if you're in retirement. And introduced new financial well-being content to help you get to grips with important topics like budgeting or reducing debt.

You can listen to podcasts and take a look at our latest guides and articles.

We're listening to your feedback to develop more exciting features.

This is just the beginning.

Whether it's a nudge from us about what's happening with your pension or letting you know about our latest financial well-being content hot off the press.

Download our free app from the App Store or Google Play if you'd like a more in-depth conversation about your pension, speak to your financial advisor or find one at unbiased dot co dot uk.

Find out more

For more information on the service you’ll receive from a Royal London pension speak to your adviser.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.