Delivering five star service

We believe you and your employees deserve outstanding service from day one.

That's why our five star service is a mix of dedicated, experienced people and online technology which helps make setting up, switching, or managing a scheme, as simple as possible for you.

Our industry recognised ratings

We’re proud to have received 5 stars for service two years in a row at the Corporate Adviser awards - the only group pension provider to achieve this.

You can request the Corporate Adviser Provider Service Ratings Report from the Corporate Adviser website to see why we received the top rating. 

We've also been rated 5 stars for our pensions service at the Financial Adviser Service Awards for 13 years running - so you can be sure you and your employees are in safe hands.

Read more about what to expect from our outstanding service

Dedicated contacts

Your dedicated implementation manager will provide personal support and guidance, and ensure your scheme is set up for success from day one. They'll provide tailored online service training to suit your individual needs, so that you can manage your scheme confidently online.

Once your scheme is up and running you'll then have a dedicated scheme owner who'll keep a close eye on your scheme to ensure everything stays on track.

They’re just a phone call away if you ever need them.

If, at retirement, employees choose to take an income and go into drawdown, our at retirement team will be on hand to help them understand the information they receive in their retirement packs, and what their options are.

We’ll continue to support non-advised employees once in drawdown. Our drawdown governance service will check the level of income they’re taking to help them maintain a sustainable level of income. If it looks like they could run out of money earlier than they hope, we’ll contact them to let them know and give them options to get back on track. We won’t charge them to do this, and we’ll always refer them to a financial adviser if they need professional financial advice.

Online technology

Our online service lets you manage your pension scheme easily, run employee assessments and issue statutory communications. All while helping you meet your employer duties and TPR requirements.

Employees can access pension information through their employee hub or check their pension regularly through our mobile app.

Our online financial wellbeing service gives employees access to free financial education and guidance. This personalised experience is designed to help them take greater control of their financial future and understand when they could benefit from professional financial advice.

Find out more

For more information on the service you’ll receive from a Royal London pension speak to your adviser.