Employee experience

Hi. I’m Andrea Ball, a Workplace Communications Specialist at Royal London.

I understand that getting your employees engaged with their workplace pension can be difficult. You’ll have employees at different life stages, facing different financial pressures and, let’s face it, pensions can feel complex or even boring to most people at the best of times, although I’m not sure why!

That’s why the support we provide to thousands of employees is shaped around their real-life needs and challenges.

And as an employer, we want to make it easy for you to support your employees too.

At Royal London, helping build financial resilience is central to what we do. By supporting employees to make informed financial decisions now, we aim to help improve their future outcomes.

I’m excited to talk to you about the support we offer.

Question: What support does Royal London offer workplace pension scheme members?

1 Digital self-serve

Our support starts as soon as employees join the scheme. I know that the sooner we get employees to engage with their pension, the better. By downloading our mobile app or registering for our online service, this puts them in control. With the mobile app employees can check their pension, view contributions and explore their potential retirement outcomes and much more.

2 Education at scale

Beyond our app, we share helpful information through our monthly newsletter, as well as nudges through the lifetime of the plan. We offer quarterly customer webinars hosted by our Consumer Finance Specialists. The topics of these are based on customer feedback and answer their most common questions.

We also run monthly member webinars and, depending on the scheme size, live on-site employee presentations.  These sessions help employees understand their pension and feel confident about taking any next steps. We have a fantastic team delivering these and see strong attendance rates and receive positive feedback on all our webinars and presentations.

3 Support for real life

We offer a suggested list of guides and tools through our financial wellbeing service. This service is designed to help build knowledge, resilience and identify practical support.

Since launching the service, thousands have used it to identify potential benefits they may be entitled to, discovering more about ways to save or even how to manage a budget.  I personally love the practical help the financial wellbeing service provides employees.

4 The right help at the right time

And it doesn’t stop there.  Your employees may want to build accessible savings alongside their pension too. So, for those interested in Individual Savings Accounts, or ISAs, we have our Stocks and Shares ISA where we were one of the first providers to introduce Targeted Support to our application process.

Targeted Support, is a group-based form of advice, providing free, actionable recommendations for people in similar circumstances. It aims to help your employees make better decisions about their pension or investments when its most relevant, so they feel clearer on what to do next. And I know we have plans to add more support like this in the future, so watch this space.

Question: Why is employee support important when considering my pension scheme?

From working with many employers, I’ve seen that when support is consistent and easy to access, it helps employees turn from uncertainty to clarity, and from clarity to taking action to help improve their future outlook.

Question: How do Royal London help employers engage their employees?

We are trusted by thousands of employers, hear to support you and your employees with clear, practical help from day one through to retirement.

We understand the important role employers play as a trusted source of support and information for your employees, so we’ve made it easier for you with our employer communication toolkit. Employers tell us they find the toolkit helpful. The ready-to-use materials make it easy to share updates on what’s available at Royal London with employees.

If you already have a workplace pension with us, I’d encourage you to explore the toolkit.

Why don’t you pick one thing to share with your employees this week? A great place to start would be encouraging employees to download our mobile app and build from there. 

Small nudges really do add up.