Workplace pension transfers

As part of your decision to move your pension scheme, you’ll want to give your employees the chance to transfer any pension savings they’ve built up in your existing scheme into their new plan with us.

Our Royal London led transfer process means we’ll do all the work, leaving you to focus on the things that matter to you and your business.

How Royal London led transfers works

If you want to find out more, here's a step-by-step process on how our Royal London led transfer process works and the role you’ll play.

Once we’ve received all the relevant information from your adviser and your new scheme with us is up and running, it’s important to explain the options to your employees to help them decide if they want to transfer their pension savings. So, we’ll help you tell them transfer details are on the way.

Royal London  
We’ll supply you with support materials that contains awareness posters, banners and an email template that you can share with your employees.

Employer (you) 
You can distribute the posters within your workplace and use our email templates with your employees.

When we’re ready to make the offer, we’ll send your employees clear and engaging communications. We’ll outline what’s involved and highlight what they need to think about to help them decide.

Royal London  
We’ll send transfer details to each employee that’s in the scheme, containing:

  • Covering letter or email and charges comparison
  • Weighing up your options guide
  • Part-filled application form and pre-paid envelope for postal packs

Our dedicated transfer team will let you know once we've sent the transfer details, and they’ll be on hand to answer any questions. Your employees will need to confirm they want to go ahead with their transfer, but they can do this easily through our mobile app or transfer hub. We can also offer other ways to say 'yes' if preferred.

Employer (you)

We’ll get the information we need to send the transfer details out from your adviser. You can use the support materials below to help increase pension awareness with your employees.

Once we’ve got the confirmation from your employees that they want to transfer, our dedicated team will request the transfer from their current scheme provider.

Royal London  
We’ll request the transfers from the existing provider as and when we get confirmation from your employees and will work with them to complete the process. 

To make sure those employees who want to transfer tell us in plenty of time, we’ll send reminder communications after the transfer details have been issued to those who we’ve not heard from.

Employer (you) 
You don't need to do anything – our transfer team will keep you and your adviser involved throughout, so you know what’s happening and when.

Our dedicated transfer team will make sure that each transfer is completed, and they’ll tie up any loose ends.

Royal London  
We’ll send employees confirmation of the transfer.

If any of your employees haven’t confirmed they want to transfer, our team will let them know the offer window is now closed. They’ll also send you and your adviser a final update.

Employer (you) 
Now that the transfers are complete, you may want to keep your employees up to date about their pension plan. We’ve got a range of materials to help you do this. They’re designed to drive the right behaviours and decisions to help your employees achieve the best outcome at retirement.

Dedicated team to help with the moving process

Our dedicated transfer team will manage the entire process. They’ll send transfer details and arrange transfers for those who decide to move their pension savings, keeping you and your adviser up to date throughout.

Your support materials

To help you let your employees know the transfer process is coming, we've created a suite of materials for you to download and use with your employees to raise awareness.

We've included email templates, posters and banners which you can access below and use.

To help you raise awareness of the scheme and that the transfer process is coming, we've created support materials that you can choose to use as many items as you like with your employees.

Want to know more?

If you want to find out more about how we’ll support you and your employees when it comes to transferring pension savings speak to your financial adviser.