Three in a row!

21 February 2019
Royal London wins top customer experience award for the third year in a row.

We’re proud to announce that we’ve been awarded an Investor in Customers (IIC) Gold award for our outstanding customer experience for the third year running.

How was the award decided? 

IIC carried out interviews across a number of departments and roles within Royal London. This identified strong links between how we're viewing our customers as stakeholders and improving our service to increase how our customers value us.

Customers at our heart

You can be assured that the interests of you, and your employees, remain at the heart of our business. The IIC recognised that trust is a cornerstone of our culture and we’ll continue to exceed expectations in delivering great customer experiences.

Commenting on the IIC Award, Phil Loney, CEO of Royal London said:

“We are incredibly proud of the culture we have at Royal London, and this accolade from IIC is a fantastic recognition of the trust and loyalty of colleagues and customers alike. Teams across the business have worked hard to ensure that customers get a high standard of service from us and this IIC Gold Award is a testament to their efforts.”

Tony Barritt, Managing Director of Investor in Customers commented:

“Royal London has once again scored exceptionally highly across all the IIC core principles and themes and perform consistently across all areas of their business. They continually demonstrate the benefits that can be achieved through focusing on the needs of customers and ensuring that employees at all levels are engaged and motivated to putting customers first. Investor in Customers work with a number of leading names in the financial services industry and are delighted to recognise Royal London as a deserving winner of their top accolade.”

We pride ourselves on offering great products and services, so it’s fantastic that in a highly competitive financial services industry we’re delighted to have picked up a number of awards. Find out more about our awards.


The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.