Help and support

Our online service has been designed to be simple to use but if you are having problems or would like to ask a question, we've got plenty of support available.
Online Help

Help information is available wherever you see the ? symbol after a word. Simply click on the word and a pop up box will appear.

Ongoing support

Our dedicated Web Support team are available from 8.00am to 6.00pm Monday - Thursday and 8.00am to 5.00pm on Friday for any queries you might have.

If you want to get in touch please use the contact details below.

Contact details

Phone number: 0345 60 50 401

International: +44 131 456 5575


The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.