Introduction to our financial wellbeing service

Our financial wellbeing service is about helping employees have a healthier relationship with money. With access to ongoing financial education and guidance. They have access to tailored content which can help them feel confident and in control when making financial decisions.

There's no extra cost to you or your employees, so it's a great way to show you care about their financial wellbeing whilst reinforcing the value they can get from their pension scheme.

The service is designed to help your employees build their financial resilience for life. This is because the service remains available for as long as their workplace pension is in place – even if individuals leave your employment.

Demonstrate the benefits of the service

Whether employees need support with reducing their bills, guidance on building their savings or where to start when buying their first home, our financial wellbeing service is there to lend a helping hand.

Our video gives you a brief overview of all the benefits your employees can experience when they log in.

And to help you easily promote the service, we've created a suite of pre-approved emails, poster and digital banners that you can download and share.

Discover the support material

It can be difficult to know when and how you should spend and save your money. Our financial wellbeing service is designed to help you with all money-related matters by providing engaging and personalised guidance that's most relevant to you and your financial needs.

Whether you need support with reducing your bills, guidance on building your savings or where you should start with buying your first home, our financial wellbeing service is there to lend a helping hand.

It's easy to get started, simply access the service by logging in to your Royal London online service account, if it's your first login you just need to register on the Royal London website.

Or head to the tools section of the Royal London mobile app. If you're not registered yet, you'll just need your plan number to hand.
The first time you log in you'll need to complete the financial health check, an interactive chat that helps to build a holistic picture of your finances. Simply answer a series of multiple choice questions about your finances - including your spending, borrowing, and saving and we'll calculate your financial wellbeing score.

Based on your answers and score the service creates a personalised dashboard with a range of tailored topics to help you better understand your finances. You'll be presented with the most relevant topics for your personal circumstances, each topic is then broken into easily manageable chunks so you can read at your own pace.

So, what can you do on the service? You can read engaging articles and guides and watch videos) on the topics that matter to you, including planning for retirement, building up your savings and managing debt.

You'll also have access to a number of interactive tools, like our retirement options calculator so you can visualise what life might look like when you reach retirement and our free benefits calculator, which checks over 30 different benefits available in the UK to see if you're entitled to any of the billions of pounds of government benefits that go unclaimed each year.

The service is designed around you and your needs, so if your circumstances change you can take the financial health check again to update your score and evolve your dashboard and tasks to improve your ongoing financial future.

Log in to online service or the Royal London mobile app to access your financial wellbeing service today and start to take control of your finances.

Financial wellbeing service at a glance

Free financial guidance

Guides, infographics, videos and interactive tools to aid understanding

Personalised dashboard

Employees get a personalised dashboard highlighting areas of strength and improvement

Bespoke scheme report

Get insights into how your employees are engaging with the financial wellbeing service and what type of support they may need.

Supports employee wellbeing

Content designed to give your employees confidence in financial decision-making

Adds value to your employee benefits package

Intuitive, interactive resource - included at no extra cost

What are the benefits for you and your employees?

There's a growing responsibility for everyone to save for later life. And although retirement choices can often feel complex, many workplace customers have not accessed financial guidance or advice.1

Our focus is on helping all our customers achieve a good standard of living by helping them take control of their financial future.


1 Customer Relationship Survey November 2023 Q: Over the last two years, have you received support/advice from any of the following sources with financial matters. (Base: 3,524)

Tell employees about our financial wellbeing service

Demonstrate the value of your employees pension by raising awareness of this service.

What is the financial wellbeing service?

It's an interactive online tool where employees can access free financial guidance.

When they first access it, employees complete a financial health check, which consists of multiple-choice questions.

They're then presented with a financial health check score and personal dashboard highlighting areas of strength and improvement. The dashboard also contains curated topics tailored to their financial circumstances, with bite sized tasks that employees then complete.

Each task begins with a conversational chat to allow us to ensure we give them the most relevant content.

They're then presented with a suite of engaging and relevant content such as guides, infographics, videos and interactive tools to encourage learning and help them understand more about the topics that matter to them.


Who can use the financial wellbeing service?

It's available to all our pension customers, including those who have left employment but still have their workplace pension plan in place.


How do my employees access the financial wellbeing service?

They can access it through online service or the mobile app. If they've still to register they’ll need their plan number to hand.

 

Service and support