Pensions online service help and support
Our online service has been designed to be simple to use but if you're having problems or would like to ask a question, we've plenty support available.
Problems registering
If you're having problems registering with online service, the easiest way to get in touch is to use our general enquiries form.
If you prefer you can call our web support team who'll be happy to help.
Phone
0345 60 50 401
Open Monday to Friday 9am–5pm
Employer password resets
You can reset your password quickly and simply using the Password reset online form (opens in a new window).
If you have problems resetting your password please call our web support team for help.
Phone
0345 60 50 401
Open Monday to Friday 9am–5pm
Frequently asked questions
We've collated the most common questions we're asked about online service to help solve any problems or queries you might have.
What browsers do you support?
We support Internet Explorer, Chrome and Firefox on Windows PCs.
What training and support is available?
Please contact your usual Royal London representative.
I'm having problems downloading documents
Please check that all 3rd party pop-up blocker software is set to allow pop-ups from our website.
Can I restrict my employee access?
You can set the required access for your employees. Please call our Web Support team on 0345 60 50 401 to discuss the options. Please note that access can't be tailored for individual planholders.
What types of plans are covered?
Contracts | Online functionality |
---|---|
Talisman GPS |
Group personal pension schemes
|
Retirement Solutions |
All schemes
|