Pensions online service help and support

Our online service has been designed to be simple to use but if you're having problems or would like to ask a question, we've plenty support available.​

Problems registering

If you're having problems registering with online service, the easiest way to get in touch is to use our general enquiries form.​

If you prefer you can call our web support team who'll be happy to help.​

Phone ​
0345 60 50 401

Open Monday to Friday 9am–5pm​

Employer password resets

You can reset your password quickly and simply using the Password reset online form ​(opens in a new window).

If you have problems resetting your password please call our web support team for help.​

Phone ​
0345 60 50 401

Open Monday to Friday 9am–5pm​

Frequently asked questions​

We've collated the most common questions we're asked about online service to help solve any problems or queries you might have.​

We support Internet Explorer, Chrome and Firefox on Windows PCs.

Please contact your usual Royal London representative.

Please check that all 3rd party pop-up blocker software is set to allow pop-ups from our website.

You can set the required access for your employees. Please call our Web Support team on 0345 60 50 401 to discuss the options. Please note that access can't be tailored for individual planholders.

Contracts Online functionality
Talisman GPS

Group personal pension schemes

  • View group scheme details
  • Payment processing
  • Notification of leavers
  • Noticeboard
  • View employee plan fund value with split of funds they are invested in
  • View fund factsheets and performance information
  • View employee plan transfer value
  • View employee plan death claim value
  • Produce estimated retirement income quotes including "what if" scenarios
  • View employee plan transaction history
  • View employee plan premium history
  • Print a plan summary for employee plan
Retirement Solutions

All schemes

  • View group scheme details
  • Make basic changes to the scheme
  • Payment processing
  • Change payment levels
  • Notification of leavers
  • Add new entrants
  • Noticeboard
  • View employee plan fund value with split of funds they are invested in
  • View fund factsheets and performance information
  • View employee plan transfer value
  • View employee plan death claim value
  • Change employee plan details
  • Produce estimated retirement income quotes including "what if" scenarios
  • View employee plan transaction history
  • View employee plan premium history
  • Print a plan summary for employee plan