We’ll show you the ropes

We don’t believe that reading a manual is the best way to learn how to run your scheme. Instead, in a series of one-to-one training sessions your implementation manager will show you how to use our award-winning online service to complete your processes.

Things you need to do: 

  • Use the details we’ll send you to register for online service.
  • Join your implementation manager in a series of online training sessions.

By the end of this step, you’ll have:

  • Been fully trained on how to use our online service and have run all of your processes for the first time. You’ll now be able to run your scheme yourself.
  • Completed any initial compliance documents that may be required for your new scheme.

Support material

Once you’ve registered your details, visit our employer website to access our online service.  

 You can keep our online service hints and tips document handy
to help you along the way.


You may find when you’re running your scheme you need to upload data on your workers. Your implementation manager will explain how you’ll do this, and we’ve prepared data templates to help.

What data do I need to supply?Template 
New worker data Download template
Assessment data Download template
Contribution data Download template
Leaver data Download template
Updating workers Download template

What's next?

Next we’ll make sure you’re comfortable running your scheme.
Go to stage 5

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.