Run your scheme
Once you’re up and running, the personal touch doesn’t end there. Your implementation manager will suggest a review to make sure you’re confident running your scheme. Then, once you’re ready, they’ll pass you over to our dedicated servicing team who are just a phone call away if you need them.
During this phase
Your implementation manager will:
- Make sure you’re comfortable running your scheme
- Answer any final questions you have
- Give you an opportunity to feedback on your implementation experience
- Introduce you to our dedicated servicing team
You’ll need to: 
- Keep a note of the details for our dedicated servicing team in case you need them
- Provide us with feedback on your experience so far, if you’re happy to do so
Support material
Things to look forward to
Take a look at our employer website and newsletter. They’ll help keep you up to date while running your scheme.
Keeping you compliant
There are also a few things you’ll need to do to meet your ongoing duties as part of running your scheme. We’ll help keep you compliant with our online service and support materials.
- Our online service will automatically issue your statutory communications at the point you complete your processes online.
- Every 18 months, you'll need to re-confirm your scheme's certification. Our online service will generate this for you, and you'll need to sign and keep it in a safe place.
- Every three years, you'll need to re-enrol any members who have opted out of your scheme and re-declare your scheme's compliance. We’ve a range of support materials that can help you with this when the time comes.