Run your scheme

Once you’re up and running, the personal touch doesn’t end there. Your implementation manager will suggest a review to make sure you’re confident running your scheme.Then once you’re ready, they’ll pass you over to our dedicated servicing team who are just a phone call away if you need them.


Things you need to do: 

  • Now you’ve completed all of your training sessions, think about any questions you might want to ask your implementation manager.
  • Think about any feedback you have on the implementation process.

By the end of this step, you’ll have:

  • Hopefully had all of your questions answered.
  • Understood who to contact if you need support in the future.
  • Been asked to provide feedback on your experience of Royal London so far.

Support material

Once you're up and running, the support doesn't stop there. Take a look below at what's ahead:

Royal London will help keep you compliant on an ongoing basis:

  • Every 18 months, you'll need to re-confirm your scheme's certification. Our online service will generate this for you, and you'll need to sign and keep it in a safe place.
  • Every three years, you'll need to re-enrol any members who have opted out of your scheme, and re-declare your scheme's compliance. Our online service will remind you when the time comes.

We'll help keep you up to date with our employer website and newsletter: 

 You can sign up to our employer newsletter, Pension Matters, to get our latest news straight into your inbox.

 Our employer website has host of useful information and support materials to help as you run your scheme.

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.