Run your scheme
Once you’re up and running, the personal touch doesn’t end there. Your implementation manager will suggest a review to make sure you’re confident running your scheme. Then, once you’re ready, they’ll pass you over to our dedicated servicing team who are just a phone call away if you need them.
During this phase
Your implementation manager will:
- Make sure you’re comfortable running your scheme
- Answer any final questions you have
- Give you an opportunity to feedback on your implementation experience
- Introduce you to our dedicated servicing team
You’ll need to: 
- Keep a note of the details for our dedicated servicing team in case you need them
- Provide us with feedback on your experience so far, if you’re happy to do so
Support material
Things to look forward to
Take a look at our employer website and newsletter. They’ll help keep you up to date while running your scheme.
Keeping you compliant
To ensure you meet your ongoing duties, we’ll help keep you compliant with our online service and support materials:
- Every 18 months, you'll need to re-confirm your scheme's certification. Our online service will generate this for you, and you'll need to sign and keep it in a safe place.
- Every three years, you'll need to re-enrol any members who have opted out of your scheme, and re-declare your scheme's compliance. Our online service will remind you when the time comes.