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Do you use a shared email address?

Published  10 October 2024
   2 min read

Read on to learn about upcoming changes happening at Royal London and how this could affect you. 

What’s changing? 

In the next few months, we’re enhancing security and will introduce two-factor authentication (2FA) when you log in to our online service.  We’re also updating the look and feel of our Log in and Forgot password webpages. 

What is 2FA and how does it work? 

2FA is an effective way to protect your online data because it adds a layer of security when logging in by sending a 6-digit code via text to your mobile. You need to enter this code on screen to verify your identity before you can finish logging in. 

2FA isn’t new to Royal London - we currently use this on our online service registration and password reset functions. 

What if multiple users log in to our online service using the same email address? 

This is a poor security practice and can open up a number of risks like data breaches, phishing attacks and even identity theft.    

Also, when users share log in details, there’s no clear audit trail of who has accessed our online service or made changes.  

That’s why it’s important to tell us when an administrator leaves your business and we’ll remove their access, so they can no longer view employee data. 

What’s next? 

If we believe a shared log in account impacts you, we’ll be in touch with instructions on what you can do.  Watch out for this email coming into your mailbox.