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Check the mobile number associated with your online service account
What’s changing?
In the next few months, we’re enhancing security and will introduce two-factor authentication (2FA) when you log in to our online service. We’re also updating the look and feel of our Log in and Forgot password webpages.
What is 2FA and how does it work?
2FA is an effective way to protect your online data because it adds a layer of security when logging in by sending a 6-digit code via text to your mobile. You need to enter this code on screen to verify your identity before you can finish logging in.
2FA isn’t new to Royal London - we currently use this on our online service registration and password reset functions.
How will I be affected?
Once we move to including 2FA when logging in, you’ll need to make sure the mobile number associated with your online account is up to date.
How do I check the mobile number associated with my online account?
Simply follow the instructions below. It will only take a few minutes.
If you access your online account through the Royal London Dashboard, then:
- Log in to your Royal London dashboard.
- Click on the ‘Admin’ tab within the dashboard.
- Click on the ‘Your details’ link.
If you access your account through online service rather than the dashboard, then:
- Log in to online service.
- Click on the ‘My Security Page’ link.
- The ‘Your details’ screen will now be displayed.
- Here you can check the mobile number associated with your online account. If you need to update this, click ‘Change’ and follow the onscreen prompts.