This entitles them to have their say on company decisions and appointments by voting at our annual general meeting (AGM).
Since 1 January 2016, customers who take out a pension plan with us will become a member. For occupational schemes, it's the scheme trustees who qualify for membership - not the individual scheme members.
Each year, we send all our members an information pack for our upcoming AGM. We'll let them know how we're doing, the things we've achieved and how they can vote at our AGM.
Read about our most recent AGM.