Delivering excellent service

When it comes to service, we believe you deserve the royal treatment. That’s why we put great people at the heart of everything we do – and underpin our services with award-winning technology.

Whether you’re new to auto enrolment or you’ve been up and running for a while, you’ll have the added comfort of dealing with real people. Our design, implement, run process is a tried and tested framework to help us get things right first time. What’s more, that support doesn’t go away.

You’ll be appointed a dedicated Implementation Manager to guide you through every step of the way, and our customer service team are on hand to answer ongoing queries.

  • Auto enrolment implementation service – Our implementation experts are well-versed in setting up auto enrolment schemes. 
  • Dedicated customer service team – Our customer service team are directly linked to your adviser so they have first- hand knowledge of your business. 

Award-winning technology

Everything we do is underpinned by our online service, which has a wide range of useful tools and features.  It’s designed to reduce the amount of time you spend dealing with pension related queries.  The online service will:

  • Guide you through the straightforward admin processes
  • Produce statutory communications as required
  • Keep you on track with employer duties
  • Provide an immediate re-enrolment service including statutory communications for active members when moving an existing scheme.

Find out more

For more information on the service you’ll receive from a Royal London pension, speak to your adviser.

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL.